Refund policy

We offer a 14-day return policy, which allows you to request a return within 14 days after you receive your item.
To qualify for a return, your item must be in the same condition as when you received it-unworn, unused, with all tags attached, and in its original packaging.
You will also need to provide a receipt or proof of purchase.
To begin the return process, please contact us at return@baytaknoor.com.
Please note that returns must be sent to the following address: Farooq Azam Road, Rawalpindi.
If your return is approved, we will provide you with a return shipping label and instructions for sending your package.
Items returned without first requesting a return will not be accepted.
For any return-related questions, you can always reach out to us at customersupport@baytaknoor.com.
If you notice any damage, defects, or receive the wrong item, please inspect your order upon receiving it and contact us immediately so we can address the issue.
Some items cannot be returned, including used or washed bedsheets, or products that have been opened and are no longer in their original condition.
Due to hygiene reasons, we do not accept returns on bedding items that have been used, slept on, or show signs of wear.
Custom or made-to-order bedsheets, including those with personalized sizes, colors, or designs, are also not returnable.
Additionally, items damaged due to misuse, improper washing, or normal wear and tear are not eligible for return.
If you have any questions or concerns about your specific item, please contact us before initiating a return.
We cannot accept returns on sale items or gift cards.
The quickest way to get the item you want is to return the one you have and then make a separate purchase for the new item.
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without needing to provide justification.
Your item must still be in the same condition as when you received it-unworn, unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.
Once we receive and inspect your return, we will inform you whether the refund has been approved.
If approved, you will be refunded via your original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at refund@baytaknoor.com.